At Demi’s Gift Baskets, we want you to be 100% happy with your basket purchase.
If your basket arrives damaged or you are dissatisfied in any way, we will work with you to replace or refund your order. Below are our Return policies.
Damaged in shipping:
1. CALL US as soon as possible. We will work on sending you a replacement basket.
2. We will need a picture taken of the damaged basket for reporting to FedEx. You can email or text this to us. See our Contact Us page for information.
3. We will provide instructions for returning the damaged basket.
1. First, CALL US. We are very happy to work with you on a refund/replacement under our listed guidelines.
Please do not return an item without first contacting us.
2. You must notify us within two days for shipped baskets and one day for delivered to report a problem.
3. We cannot refund shipping or pay for return shipping.
4. We cannot refund for custom designed baskets.
5. Basket and products inside must be returned unopened.
6. Gift baskets containing perishable goods such as fruit and refrigerated items cannot be returned.
We are not responsible for baskets that were not picked up causing perishable items to spoil.
7. If a basket was never claimed at a hotel delivery, we will arrange to have it retrieved and refund you minus a 20% restock fee.
8. Refunds will only be issued after receiving the returned basket.